Frequently Asked Questions
Everything you need to know about your next run.
How do I know which running shoe is right for me?
We recommend visiting one of our retail locations for a professional gait analysis. If shopping online, our product descriptions include details on arch support, cushioning levels, and intended terrain to help guide your choice.
What is your return policy on worn shoes?
We offer a 30-day satisfaction guarantee. If your shoes aren't performing as expected, you can return them for a store credit or exchange, even if they have been lightly worn outdoors.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your gear sooner for an upcoming race.
Do you offer international shipping?
Currently, TC Running Co ships within the United States and Canada. We are working on expanding our reach to serve the global running community soon.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.